Returns & Exchanges

Guaranteed. You have our word.

At Sea Bags, we believe that each tote bag and accessory we produce is as unique as the recycled sail it was cut from. We carefully cut each sail to preserve the distinguishing characteristics of the sail's previous life on the water. We stand behind all our products, so if you are not 100% satisfied with a product purchased from the Sea Bags website or retail stores, you may return it within 60 Days of purchase for a refund.

Sea Bags Return Policy

If you are not 100% satisfied with the quality of a product purchased from the Sea Bags website or retail stores, you may return your product within 60 Days of purchase for a refund.

Product must be returned in new condition. We require proof of purchase in the form of a store receipt, website invoice, or packing slip to honor your refund. Order information can also be accessed with a provided Order Number. Product returned without proof of purchase will receive store credit equivalent to the last known sale price in the form of a Sea Bags Gift Card.

Returns and exchanges can be performed in person at any Sea Bags retail location or by shipping your product to our Returns Department in South Portland, ME. If returning your product by mail, the shipment must be accompanied by a Return Authorization Form.

Original shipping charges applied to an order are non-refundable and return shipping fees are the responsibility of the customer unless the return is the result of a manufacturing defect.

Gift Returns

Gift returns are accepted within 60 Days of purchase at all Sea Bags locations and through our Returns Department in South Portland, ME. Product must be returned in new condition with a Gift Receipt. Gift recipients will receive store credit equal to the original purchase price, in the form of a Sea Bags Gift Card.

Exceptions to the Return Policy

Custom Product is not eligible for a refund once the custom design mockup has been approved by the customer.
The preview generated by the Sea Bags Visualizer for Personalized Product, serves as the design mockup. Once the order for a Personalized Product has been placed, it is no longer eligible for refund.
Customer Loyalty Points redeemed through the Anchor Rewards Program are non-refundable.
Sea Bags product purchased from a third-party seller (wholesale partner) may not be returned directly to Sea Bags and must be returned to the store where the purchase originated. Returns are subject to the seller's return policy.
Product purchased during the Sea Bags Annual Black Friday Sale is final sale and not eligible for refund.
Product showing excessive wear and tear and/or product that has been damaged/soiled after purchase is not eligible for refund.

Statement on Defective Products

Sea Bags are made from recycled sail materials, which means that no two bags are alike, and signs of hard sailing may be present. Characteristics such as original sail stitching, grommets, rust marks, tell-tales, or other signs of the sail's previous life on the water are the sign of authentic Sea Bags!

With that said, if you receive a product that you believe is defective or damaged, please contact us immediately.

Reimbursement Process

We will reimburse your purchase to the original method of payment or to a Sea Bags Gift Card in some circumstances.

Returns performed at a Sea Bags retail store will be initiated by a sales associate at the time of return. Please note that Cash Returns exceeding $50.00 and accompanied by a purchase receipt, will be refunded by company check and mailed from the Sea Bags Headquarters in Portland, ME. A Sea Bags Gift Card may be issued in lieu of the refund check.

Products returned to the Sea Bags workshop for a refund will be initiated by a member of our Returns Department within 5-8 business days of being received. Please allow an additional 3-5 business days for the refund to be reflected in your bank account.

Note: Please allow 1-2 additional business days for any Paypal, Afterpay, or Amazon orders.

Return Shipment Instructions

If you are returning a defective or damaged product, please contact our Returns Department at 1-888-210-4244 (Option 1) or Email Customer Service. A member of our team will provide you with a prepaid FedEx electronic shipping label for your return and a Return Merchandise Authorization (RMA) form.

If your return is a matter of style selection or choosing a different item, you are responsible for the return shipment. Please request a Return Merchandise Authorization (RMA) form and ship the product in its original packaging (if available) along with the RMA to our warehouse. The return shipping address will be provided with the RMA form from the Customer Service Department.

All returns must be accompanied by a Return Merchandise Authorization (RMA) form that is provided by Sea Bags.

Sea Bags reserves the right to deny any return without the required Return Merchandise Authorization form.

Sea Bags Exchange Policy

Product purchased directly from the Sea Bags website or a Sea Bags retail location can be exchanged within 60 Days of the original purchase date. Exchanges can be performed in person at a Sea Bags retail location, or by shipping your product (with the required Return Merchandise Authorization form) directly to our Returns Department in South Portland, ME.

Product must be returned in new condition to be considered eligible for exchange. Providing proof of purchase in the form of a store receipt, website invoice, or packing slip is the best way to ensure that you receive the full purchase value for your exchange. If proof of purchase is not available, exchange credit for the last known selling price of a given product will be provided.

Exceptions to the Exchange Policy:

Custom Product is not eligible for exchange once the custom design mockup has been approved by the customer.
Discounts applied to the original purchase will be honored for exchanges of equal or lesser value.
Customer Loyalty Points earned through the Anchor Rewards Program are non-refundable.
Product purchased during the Sea Bags Annual Black Friday Sale is final and not eligible for exchange.
Product showing excessive wear and tear and/or product that has been damaged/soiled after purchase is not eligible for exchange.
Products purchased with the AfterPay service are not eligible for exchange.

Exchange Shipment Instructions

If you wish to exchange a product by mail, please request a Return Merchandise Authorization (RMA) form by contacting our Returns Department at 1-888-210-4244 (Option 1) or Email Customer Service. The RMA form must accompany your product return shipment.

The cost of shipping the exchange to our warehouse is the responsibility of the customer. Sea Bags will ship the replacement item free of charge.

Products returned to the Sea Bags warehouse for exchange will be processed by a member of our Returns Department within 3-5 days of being received. Please allow an additional 3-8 business days for the item being exchanged for to ship. (Stock product only).

Please ship the product in its original packaging (if available) with the required Return Merchandise Authorization form to our warehouse. The return shipping address will be provided with the RMA form from the Customer Service Department.

Sea Bags Repair Policy

Providing our customers with quality products through sustainable practices has always been our primary goal. If you receive a product that you believe is damaged or defective, please contact us immediately. We will repair any damage resulting from a manufacturing defect free of charge. Please note that characteristics such as original sail stitching, grommets, rust and character marks, tell-tales, or other signs of the sail's previous life on the water are the signs of an authentic Sea Bags product!

Sea Bags are built for adventure and made to last, but normal wear and tear will occur over time. Sea Bags reserves the right to charge for any repair that is the result of regular use over time. Pricing will vary depending on the extent of the repair and the labor required.

If you have an item that needs repair, please complete this form.

Once a Repair Request Form is submitted, one of our Customer Service associates will contact you within 3 to 5 business days of receiving your request. At that time, we will provide instructions regarding your repair. All Sea Bags repairs are completed at our warehouse in South Portland, ME.

All repairs must be accompanied with a Repair Sales Order form upon arrival at Sea Bags warehouse for further processing. Failure to include this form will result in a delayed or incomplete repair.

Sea Bags Retail store associates: please use this form.