Frequently Asked Questions

Ordering/Shipping

Where does Sea Bags ship?

Currently, we can only accept online orders for shipping addresses within the United States. If you would like to ship internationally, please email us at customerservice@seabags.com with the products you are interested in and a complete shipping address, and we will prepare a quote for you.

How will my order be shipped?

We partner with UPS and USPS for standard delivery. All domestic orders will be shipped using UPS Ground or SurePost (USPS) unless an expedited shipping method has been selected. For more information on shipping, please click here.

How long does it take to process and ship my order?

All of our products are made to order and are manufactured within 10 business days of when the order is placed. Shipping time is not included in the 10 business day production time (this includes orders with expedited shipping). Based on the order's destination, shipping times can vary between 2-7 days. For more information, click here.

If I choose Ship-to-Store, when will my order be ready for pick-up?

If you have opted for in-store pick up, the standard production lead time of 10 business days still applies to your purchase. Once production has been completed at our Portland, ME Headquarters, your order will be shipped to your selected store with the next weekly retail product shipment. You will be contacted by a member of our store's staff once your order has been received and is available for pick up.

Is Ship-to-Store available at all of your retail locations?

Ship-to-store options are available to all of our open Sea Bag retail locations. Store options may vary based on season.

Why can't I use both of my promo codes?

Only one Sea Bags promotions can be used at a time at checkout. If you are using Anchor Rewards, each reward will have a unique coupon code that may be used at Sea Bags stores or online at www.seabags.com. Dollar off rewards are able to be combined with promotions and discounts. You can apply multiple dollar off coupon codes earned from Anchor Rewards on the same purchase. If you have a percent off coupon and Sea Bags is running a separate promotion, you will need to choose whether you would like to use the reward or the promotion.

How can I track my order?

To check your order status, click here. You will also receive an email from Sea Bags containing tracking information when your order ships.

Can I cancel or change my order after it's placed?

You may change or cancel any standard product order at any time prior to shipping. For Custom Design orders, you may change or cancel your order at any point prior to production. Once you have approved your digital mock-up, your Custom Design has officially gone into production and the order becomes non-refundable.

Can my order be gift-wrapped?

All orders arrive packed in a box. Because Sea Bags was founded on the principle of sustainability, we feel it's important to minimize the amount of packaging we use, therefor we do not offer a gift wrap option.

Does Sea Bags charge sales tax?

In accordance with tax laws, we charge sales tax on online purchases being made in states where we have Economic Nexus and/or a physical presence in the state. These states include: California, Connecticut, Florida, Georgia, Illinois, Kansas, Maine, Maryland, Massachusetts, Michigan, Minnesota, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont and Virginia.

Returns & Exchanges

What is Sea Bags' return/exchange policy?

We accept all items for credit or exchange within 60 days. Gift recipients are entitled to a nonrefundable merchandise credit. Custom Design orders are non-refundable. For information on sending in your item for return or exchange, please view our returns page.

For Sea Bags products purchased at a retail boutique, department store or specialty catalog not owned by Sea Bags, please contact the store where your product was purchased to obtain information on their return policy.

Original shipping charges applied to an order are non-refundable and return shipping fees are the responsibility of the customer unless the return is the result of a manufacturing defect or error on our end.

How long will my return or exchange take?

We process all returns and exchanges once we have received the original item. For exchanges, there may be a manufacturing period of up to 10 business days before your new item ships. For returns, all refunds or credits will be processed within 3-5 days of receiving the item.

Product Questions

Are your bags waterproof?

We consider our products to be water resistant.

Why are there marks/spots/stains on my bag?

All of our sails have been sailed on boats long before coming to our shop. While we wash the material prior to sewing, our product may have signs of hard sailing and its previous life on the ocean or lake. In addition to character marks like water spots and rust, it's also common for our products to have other features from the original sail like stitching or hardware. We believe all these facets speak to the authenticity of our recycled sail products and make each bag wholly unique.

Why doesn't the bag I received look exactly like it did on the website?

The sails that come into our shop can be made from an array of materials, which might affect the way ink is printed on to the sail cloth. Color variations are expected, and are just another reason why each and every bag is unique.

Why is there a string hanging from my bag?

Sounds like you have a telltale! Telltales are small pieces of colored yarn or spinnaker material that are used as a tool to determine how a sail is performing in the wind. Read more about them, and other unique Sea Bags features, on our blog.

Why doesn't this product feel like my other Sea Bags products?

All of our products are made from retired sail. Since sails can be made of many different materials, this will effect the text, weight, and overall feel of each Sea Bag.

Why is Spinnaker Shopping Bag/Ditty Bag a different color than what was on the website?

While the common mainsail color is white, this is not the case for spinnaker sails. Spinnaker sails, which my up the Spinnaker Shopping Bag and Ditty Bag, come in a variety of colors. Because we never know what we are going to have in stock at a given time, we are unable to accommodate color requests. Colors can be solid or striped, varying from the following: blue, black, red, green, grey, pink, and yellow.

How do I care for my Sea Bags products?

Most of our products can be machine washed with a small amount of mild detergent and cold water on a gentle cycle and hung to dry. Any product with leather or navy and black handles should be spot-cleaned only. For more information, click here.

What is the repair policy?

Sea Bags are built for adventure and made to last, but normal wear and tear will occur over time. We do offer repairs for that wear and tear, and Sea Bags reserves the right to charge for any repair that is the result of regular use over time. Pricing will range depending on the extent of the repair and the labor required. For more information on sending your bag in for repair, please view our returns page or contact customer service at customerservice@seabags.com.

Anchor Rewards

Membership

How do I join Anchor Rewards?

All you have to do is create an account online or sign up for an account with an associate in one of our retail stores. The program is entirely free to join—there's no minimum spending amount required.

Do I need an account at seabags.com to be an Anchor Rewards member?

You will need a seabags.com account in order to view and redeem your rewards. You do not need to be part of our promotions email list, but you will receive membership related emails including exclusive promotions, reward information, and reminders.

Can my membership expire?

Once you enroll in the Anchor Rewards program, it can last a lifetime. There are no expiration dates or renewal fees associated to your membership, however you must earn or redeem points within a 16-month time frame for your account to remain active. If you do not make a purchase or redeem a reward within that time frame, your points will expire and your membership may be deactivated.

Can I cancel my membership anytime?

Your membership can be cancelled anytime by calling Customer Service at (1-888-210-4244). If you cancel a membership, all points and unused Rewards associated with the account will be forfeited and cannot be recovered. If you choose to re-open an account, prior points, purchases, and Rewards will not be reflected in your account.

Tiers

Will my previous spend be counted towards my current tier status?

Points are only added for purchases from the day of sign up go-forward. Purchases are identified as those made online while logged into My Account or in-store when the email address registered to your account is provided.

How is my anchor rewards level status determined?

Your Anchor Rewards status is determined by how much you've spent at Sea Bags stores and seabags.com (after promotional offers, before taxes and shipping charges are applied) when you provide or check out with the email address that is registered to your account.

How do I check my point and level status?

Sign in at seabags.com or create an account if you do not already have one. To view your current points, rewards, and benefits, click on the Anchor Rewards Dashboard logo located at the bottom left of the My Account page.

What happens when I get promoted to a new tier?

You will gain access to a new level of our rewards program! You will receive an email notification that outlines a list of exclusive benefits.

Points

How do I earn points?

For every dollar you spend on qualifying purchases, you earn 10 points.

*Points are based on the final amount displayed on your receipt, after discounts, rewards, gift cards, and other eligible adjustments. Points are not earned on tax, shipping expenses, or promotional discounts. Points are earned based on the final receipt value of your transaction, rounded down to the nearest dollar.

How do I access my Anchor Rewards?

Your Anchor Rewards account can be accessed here.

How do I change my password for Anchor Rewards?

On the Anchor Rewards log in page, click "Forgot Password?" below the log in button. Follow the prompts which will instruct you on how to change your password.

Do points have a monetary value?

Points do not have any monetary value and cannot be exchanged, transferred, or sold.

Do all purchases count for points?

Yes, all purchases of Sea Bags brand items and third party products will count towards your rewards points in store or online at seabags.com. Gift cards and e-gift cards are not eligible for points.

How do I make sure my purchases count for Anchor Rewards points?

If you are in one of our Sea Bags retail stores, give the sales associate your Anchor Rewards membership email. For online purchases, make sure you are signed into your Seabags.com account. To do this, find the SIGN IN link on seabags.com. If you are on a desktop, it will be in the top left corner of your screen. For mobile devices, select the three white bars in the top left corner, then select Account - Sign In.

Do my points expire?

Your loyalty points will expire after 16 months of inactivity. Earn or redeem points within 16 months to remain active. You will receive a notification 30 days, 7 days, and 2 days before your points are set to expire. Points will also expire if your membership is cancelled.

What happens to my points when I return an item?

Upon the return of an item, the number of points you received for the original purchase will be deducted from your account.

Will my points show up automatically or will it take additional time to process?

Your online points will automatically update after you redeem them or make a purchase. Any points you earn in-store will only update if you provide the email address connected to your account. If you do not see points from a previous purchase in your account after seven (7) days, please contact Customer Service at (1-888-210-4244).

Rewards

How do I redeem my Rewards?

Once you earn rewards, you can redeem them online by going to your Anchor Rewards dashboard. Under the "My Rewards" tab, you will see a list of the rewards you have qualified for and are working towards. The rewards you are eligible for will be highlighted. Select the reward you would like to redeem, copy the promo code that appears and paste it into the promo code box upon checking out.

Can I use my rewards to purchase any product?

Exclusions apply to Limited Edition Items, Sale Items, Auction Items, and "Your Design" Custom bags. Dollar amount rewards (i.e. $5 Off, $10 Off) and Free Shipping coupons can be used on these products, while % off coupons cannot.

I added my reward but didn't check out. Where can I find my reward code?

Option 1: To find your reward code, first access your Anchor Rewards Dashboard. Select the reward you have chosen to redeem and copy the rewards code. Return to your shopping cart and enter the code within the Enter Promo Code field.

Option 2: You will receive an email with your coupon once your reward has been activated. Return to your shopping cart and enter the code within the Enter Promo Code field.

Is there a minimum purchase amount to use Rewards?

No, Rewards can be used on any purchase in store or online.

How do I access and use reward points? Is there a difference between in-store and online?

You can view your Anchor Rewards points on your Anchor Rewards Dashboard. There is no difference in points earned via seabags.com or Sea Bags Retail Stores and rewards can be redeemed in both the website and our Sea Bags retail stores.

Can I earn more than one Reward before I redeem?

Yes, you are in control of your reward points. You can choose to save your points towards a bigger reward or use them immediately.

Can I apply more than one Reward to a single purchase?

Each reward will have a unique coupon code that may be used at Sea Bags stores or online at www.seabags.com. Dollar off rewards are able to be combined with promotions and discounts. You can apply multiple dollar off coupon codes on the same purchase. If you have a percent off coupon and Sea Bags is running a separate promotion, you will need to choose whether you would like to use the reward or the promotion.

Do my rewards expire?

Reward coupons will not expire as long as your account remains active. To remain active, you must earn or redeem points within 16 months. Benefits that you receive 1x per year (i.e. free shipping pass) will reset at the start of each membership year, defined by the date you joined the program.

What happens if I make a purchase, and forget I had rewards to use?

By contacting Customer Service within 3 days of purchasing the item, an available reward can be used and the price can be adjusted.

Can I give my Reward to a friend or family member?

No, Rewards are not transferable and may only be used by the member who received the Reward.

Are there shared rewards accounts such as family rewards? Can I combine spend from multiple accounts into a single account?

We cannot combine accounts at this time and urge you to use a single email address for all transactions at Sea Bags stores and seabags.com to ensure you receive credit toward Anchor Rewards loyalty program tier status for every qualifying purchase made going forward. For questions or concerns, please call customer service at 1-888-210-4244.

Do I need to print my Reward to redeem it in store?

Rewards can be printed and redeemed in-store, but as an alternative to printing, you can also access your Rewards balance in-store during checkout by providing the email address, name, or phone number associated with your account.