Frequently Asked Questions
Due to peak demand, we are currently experiencing longer than typical production lead times. All Sea Bags are handmade in Maine and will ship within 10 Business Days of your order being placed. *Includes Expedited Shipping Methods
Where does Sea Bags ship?
Currently, we can only accept online orders for shipping addresses within the United States. We can accept international orders placed over the phone at 888-210-4244. You can also email us at firstname.lastname@example.org for more information.
How will my order be shipped?
We partner with UPS and USPS for standard delivery. All domestic orders will be shipped using UPS Ground or SurePost (USPS) unless an expedited shipping method has been selected. For more information on shipping, please click here.
How long does it take to process and ship my order?
Most orders are manufactured within 3-8 business days. Based on the order's destination, shipping times can vary between 2-7 days. For more information, visit Shipping Information.
If I choose Ship-to-Store, when will my order be ready for pick-up?
If you have opted for in-store pick up, standard production lead times still apply to your purchase. Once production has been completed at our Portland, ME Headquarters, your order will be shipped to your selected store with the next weekly retail product shipment. You will be contacted by a member of our store's staff once your order has been received and is available for pick up.
Is Ship-to-Store available at all of your retail locations?
Ship-to-store options are available to all of our open Sea Bag retail locations. Options may vary based on season.
How can I track my order?
You will receive an email from email@example.com containing tracking information when your order ships.
Can I cancel or change my order after it's placed?
You may change or cancel any standard product order at any time prior to shipping. For Custom Design orders, you may change or cancel your order at any point prior to production. Once you have approved your digital mock-up and your Custom Design has gone into production it becomes non-refundable.
Can my order be gift-wrapped?
All purchases arrive packed in a box. Because Sea Bags was founded on the principle of recycling, we feel it's important to minimize the amount of packaging we use.
Does Sea Bags charge sales tax?
In accordance with tax laws, we charge sales tax on online purchases being made in states where we have Economic Nexus and/or a physical presence in the state. These states include: California, Connecticut, Florida, Georgia, Illinois, Kansas, Maine, Maryland, Massachusetts, Michigan, Minnesota, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont and Virginia.
Returns & Exchanges
What is Sea Bags' return/exchange policy?
We accept all items for credit or exchange within 60 days. Gift recipients are entitled to a nonrefundable merchandise credit. Custom Design orders are non-refundable. For information on sending in your item for return or exchange, please view our returns page.
For Sea Bags products purchased at a retail boutique, department store or specialty catalog not owned by Sea Bags, please contact the store where your product was purchased to obtain information on their return policy.
Original shipping charges applied to an order are non-refundable and return shipping fees are the responsibility of the customer unless the return is the result of a manufacturing defect.
How long will my return or exchange take?
We process all returns and exchanges once we have received the original item. For exchanges, there may be a manufacturing period of 3-8 business days before your new item ships. For returns, all refunds or credits will be processed within 3-5 days of receiving the item.
Are your bags waterproof?
We consider our products to be water resistant as opposed to fully waterproof.
What is a zippered interior pocket?
A zippered interior pocket is an 8" H x 8" L pouch that is stitched to the top of the interior of the bag. It hangs freely at the bottom, resting against the back of the bag, and well above the bottom of the bag. It serves as a stash pocket for valuables, keys, and ice cream money.
Why doesn't the bag I received look exactly like it did on the website?
All of our sails have been sailed on boats long before coming to our shop. While we wash the material, our product may have signs of hard sailing and its previous life on the ocean or lake. In addition to character marks like water spots and rust, it's also common for our products to have other features from the original sail like stitching or hardware. We believe all these facets speak to the authenticity of our recycled sail products and make each bag wholly unique.
What is the repair policy?
ASea Bags are built for adventure and made to last, but normal wear and tear will occur over time. Sea Bags reserves the right to charge for any repair that is the result of regular use over time. Pricing will range depending on the extent of the repair and the labor required. For more information on sending your bag in for repair, please view our returns page.
How do I care for my Sea Bags products?
Most of our products can be machine washed and hung to dry. Any product with leather or navy and black handles should be spot-cleaned only. To machine-wash, we recommend using a little bit of a mild detergent and cold water on a gentle cycle.