Returns, Exchanges & Repairs
Returns, Exchanges & Repairs
Guaranteed. You have our word.
At Sea Bags, we believe that each tote bag and accessory we produce is as unique as the recycled sail it was cut from. We carefully cut each sail to preserve the distinguishing characteristics of the sail's previous life on the water. We stand behind all our products, so if you are not 100% satisfied with a product purchased from the Sea Bags website or retail stores, you may return it within 60 Days of purchase for a refund.
Sea Bags Return Policy
If you are not 100% satisfied with the quality of a product purchased from the Sea Bags website or retail stores, you may return your product within 60 Days of purchase for a refund.
Returns and exchanges can be performed in person at any Sea Bags retail location or by mail to our Customer Service Department in South Portland, ME. If returning your product by mail, the returning products must be accompanied by a Return Authorization Form (RMA) issued by our Customer Service Department.
Product must be returned in sellable new condition. We require proof of purchase in the form of a store receipt, website invoice, or packing slip to honor your refund. Order information can also be accessed with a provided Order Number. Product returned without proof of purchase will receive store credit equivalent to the last known sale price in the form of a Sea Bags Gift Card.
Original shipping charges applied to an order are non-refundable and return shipping fees are the responsibility of the customer unless the return is the result of a manufacturing defect.
Gift Returns
Gift returns are accepted within 60 Days of purchase at all Sea Bags locations and by mail through our Customer Service Department in South Portland, ME. Product must be returned in new sellable condition accompanied by a Gift Receipt, store receipt, website invoice, or packing slip. Gift recipients will receive store credit equal to the original purchase price, in the form of a Sea Bags Gift Card.
Promotions & Price Adjustments
We understand how helpful promotions can be, and we truly appreciate your interest in getting the best value. Our current promotions apply only to new purchases made during the specific sale period, and we’re not able to offer price adjustments on previous orders. Every Sea Bags product is handcrafted in Maine from recycled sails, and each purchase directly supports our crew of makers and our mission to keep sails out of landfills. We truly appreciate your understanding and support of our sustainable craftsmanship. We hope you’re still enjoying your items, and we’re always here to help with anything else you may need. Thank you.
Exceptions to the Return Policy
Custom Designed Product is not eligible for a refund once the custom design mockup has been approved by the customer.
The preview generated by the Sea Bags Visualizer for Personalized Product, serves as the design mockup. Once the order for a Personalized Product has been placed, it is no longer eligible for refund.
Sea Bags product purchased from a third-party seller (wholesale partner) may not be returned directly to Sea Bags and must be returned to the store where the purchase originated. Returns are subject to the seller's return policy.
Product purchased during the Sea Bags Annual Black Friday Sale is final sale and not eligible for refund.
Product showing excessive wear and tear and/or product that has been damaged/soiled after purchase is not eligible for refund.
Statement on Defective Products
Sea Bags are made from recycled sail materials, which means that no two bags are alike, and signs of hard sailing may be present. Characteristics such as original sail stitching, grommets, rust marks, tell-tales, or other signs of the sail's previous life on the water are the sign of authentic Sea Bags! With that said, if you receive a product that you believe is defective or damaged, please contact us immediately.
Reimbursement Process
We will reimburse your purchase to the original method of payment or to a Sea Bags Gift Card in some circumstances.
Returns performed at a Sea Bags retail store will be initiated by a sales associate at the time of return. Please note that Cash Returns exceeding $50.00 and accompanied by a purchase receipt, will be refunded by company check and mailed from the Sea Bags Headquarters in Portland, ME. A Sea Bags Gift Card may be issued in lieu of the refund check.
Products returned to the Sea Bags warehouse for a refund will be initiated by a member of our Customer Service Department within 8 business days of being received at our facility. Please allow up to an additional 5 business days for the refund to be reflected to your original form of payment; lead times are dependent on your financial institution.
Note: Please allow up to 2 additional business days for any PayPal, Afterpay, or Amazon orders for processing.
If we cancel: There are few reasons we will cancel an order, this may include but is not limited to difficulty in processing your payment, inability to ship to the provided address, and duplicate orders. Should you have concerns regarding a cancellation notice, please call Customer Service at 888-210-4244.
Return Shipment Instructions
If you are returning a manufacturer defect or damaged product, please contact our Customer Service Department at 1-888-210-4244 (Option 1) or by using our Contact Form. A member of our team will provide you with a prepaid FedEx electronic return shipping label and a Return Merchandise Authorization (RMA) form to be accompanied with your returning products.
If your return is a matter of preference, the customer is responsible for the return shipping costs. In addition the customer must request a Return Merchandise Authorization (RMA) form from our Customer Service Department to send along with their returning product to the Sea Bags warehouse. The return shipping address will be provided with the issued RMA form.
All returns must be accompanied by a Return Merchandise Authorization (RMA) form that is issued by the Customer Service Department. Sea Bags reserves the right to deny any return without the required Return Merchandise Authorization form.
Sea Bags Exchange Policy
Product purchased directly from the Sea Bags website or a Sea Bags retail location can be exchanged within 60 Days of the original purchase date. Exchanges can be performed in person at a Sea Bags retail location, or by mail accompanied by a Return Merchandise Authorization form (RMA) issued by our Customer Service Department in South Portland, ME.
Product must be returned in new sellable condition to be considered eligible for exchange.
Exceptions to the Exchange Policy
Custom Product is not eligible for exchange once the custom design mockup has been approved by the customer.
Discounts applied to the original purchase will be honored for exchanges of equal or lesser value.
Product purchased during the Sea Bags Annual Black Friday Sale is final and not eligible for exchange.
Product showing excessive wear and tear and/or product that has been damaged/soiled after purchase are not eligible for exchange.
Products purchased with the Afterpay service are not eligible for exchange.
Exchange Shipment Instructions
If you wish to exchange a product by mail, you must request a Return Merchandise Authorization (RMA) form by contacting our Customer Service Department at 1-888-210-4244 (Option 1) or by using our Contact Form.. The RMA form must accompany your returning product.
Products returned to the Sea Bags warehouse for exchange will be processed by a member of our Customer Service Department within 5 business days of being received at our warehouse. Please allow up to an additional 2 weeks for the new item being exchanged to ship. (Stock product only)
The cost of shipping the exchange to our warehouse is the responsibility of the customer. Sea Bags will ship the replacement item free of charge.
Please ship the returning product with the required Return Merchandise Authorization form to our warehouse. The return shipping address will be provided with the RMA form issued by the Customer Service Department.
Repairs
Providing our customers with quality products through sustainable practices has always been our primary goal. If you receive a product that you believe is damaged or defective, please contact us immediately. Sea Bags offers a limited warranty for all Sea Bags products. We will replace or repair any damage resulting from a manufacturing defect free of charge. Please note that characteristics such as original sail stitching, grommets, rust and character marks, tell-tales, or other signs of the sail's previous life on the water are the signs of an authentic Sea Bags product!
Date of Purchase To 1 year: Repair and shipping costs are covered by Sea Bags. Sea Bags reserves the right to request proof of purchase in the form of a store receipt, website invoice, or packing slip to verify length of ownership.
Over 1 Year: The customer is responsible for all repair and shipping costs.
Sea Bags are built for adventure and made to last, but normal wear and tear will occur over time. Sea Bags reserves the right to charge for any repair due to standard wear over time. Costs are dependent on the extent of damage and labor required.If you have an item that needs repair, please complete this form.
Once a Repair Request Form is submitted, one of our Customer Service associates will contact you within 5 business days of receiving your request. At that time, we will provide instructions regarding your repair. All Sea Bags repairs are completed at our warehouse in South Portland, ME.
All repairs must be accompanied with a Repair Sales Order form upon arrival at Sea Bags warehouse for further processing. Failure to include this form will result in a delayed or incomplete repair.
