Jobs

Current Employment Opportunities:

Customer Service Associate - Portland, Maine

Warehouse Assistant - Portland, Maine

Sales Associate - Portland, Maine

Sales Associate - Annapolis, Maryland



Customer Service Associate

Location: Portland, Maine

Contact: Sokunthy Yean, General Manager at 207-780-0744 or by email to [email protected].

Job Description:

This is a multi-faceted position, responsible for Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints, as well as coordinate repairs, returns, and exchanges.

Tasks and Responsibilities:
  • Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, coordinating repairs, and adjusting bills.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Determine charges for services requested, collect deposits or payments, and/or arrange for billing.
  • Complete forms, prepare change of address records, and make notes on customer records using computers.
  • Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes.
Knowledge
  • Customer and Personal Service -- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

We are looking for a self-starter who likes to be kept busy with multiple and constantly changing assignments. The ideal candidate will have a positive attitude and a professional demeanor.



Warehouse Assistant

Location: Portland, Maine

Contact: Sokunthy Yean, General Manager at 207-780-0744 or by email to [email protected].

Tasks and Responsibilities:
  • Equipment operations and maintenance
  • Assist in receiving, storing, and moving sails
  • Operate sail laundering equipment
  • Understanding sail quality standards
  • Perform quality sort and organize as directed
  • Prepare shipment of materials as directed
  • Perform various die cutting duties as required
  • Assist in inventory counts as required
  • Operate designated light manufacturing equipment (e.g., laundry, die cutter, grommeting machine)
  • Install equipment as necessary
  • Perform routine maintenance of equipment
  • Construct and repair fixtures, equipment and facilities as requested
Cleaning/Organization
  • At least weekly, organize warehouse space to maintain a clean and neat workspace
  • Remove cardboard and trash on a daily basis
Skills and Competencies:
  • A commitment to recycling and an understanding of the Sea Bags brand
  • Ability to communicate with supervisor
  • Attention to detail to ensure accuracy
  • Knowledge of sail material is a plus
Requirements:
  • Physical ability to lift and stand for extended periods, and to move throughout the warehouse and perform all functions as set forth above
  • Availability to work a minimum of 40 hour a week and overtime as required
  • Ability to work as part of a team and independently
  • Ability to provide 3 references
  • Ability to provide own transportation to/from work location (S. Portland)


Sales Associates

Location: Portland, Maine

Contact: Amy Gaynor, Director of Retail at [email protected].

Essential Duties and Responsibilities:
  • Knowledge of product by keeping current on new collections as well as core product lines
  • Aware of all promotions and advertisements on website and social media
  • Able to run Point of Sale
  • Ability to communicate with associates and clients
  • Communicates client feedback and recommendations to the store manager
  • Maintains a neat, clean and organized store and stockroom
  • Assists in maintaining visual presentation standards, following guidelines from Manager
  • Assists the Manager in the protection of all company assets, with focus on inventory
Skills and Qualifications
  • Equivalent work experience
  • Excellent communication and time-management skills
  • Proven ability to multi-task in a fast-paced environment
  • Ability to work a rotating schedule, including nights, weekends, and holidays, based on the needs of the business


Sales Associates

Location: Annapolis, Maryland

Contact: Amy Gaynor, Director of Retail at [email protected].

Essential Duties and Responsibilities:
  • Knowledge of product by keeping current on new collections as well as core product lines
  • Aware of all promotions and advertisements on website and social media
  • Able to run Point of Sale
  • Ability to communicate with associates and clients
  • Communicates client feedback and recommendations to the store manager
  • Maintains a neat, clean and organized store and stockroom
  • Assists in maintaining visual presentation standards, following guidelines from Manager
  • Assists the Manager in the protection of all company assets, with focus on inventory
Skills and Qualifications
  • Equivalent work experience
  • Excellent communication and time-management skills
  • Proven ability to multi-task in a fast-paced environment
  • Ability to work a rotating schedule, including nights, weekends, and holidays, based on the needs of the business

Equal Opportunity
We created Sea Bags with a commitment to providing jobs and career paths in Maine. It is our policy to consider all applicants for employment on the basis of his or her qualifications for the job without regard to age, sex, race, religious creed, color, marital status, disability, veteran status, sexual preference, national origin, or citizenship. We actively pursue this policy in all aspects of employment including hiring, promotion, transfer, termination, recruitment, rates of pay, and selection for training, and general treatment during employment. We do reserve the right to refuse to hire or continue the employment of undocumented workers. At Sea Bags, being an equal employment opportunity employer is not only a legal principle; it is a moral commitment as well.