Jobs

Current Employment Opportunities:

Marketing & Ecommerce Business Analyst

Retail Sales Associate - Multiple Locations

Content Marketing and SEO Specialist - Portland, Maine

Sales Associate - Portland, Maine

Customer Service Associate - Portland, Maine

Warehouse Assistant - Portland, Maine


Marketing & Ecommerce Business Analyst

Location: Portland, ME

Contact: Laura Hnatow, Vice President of Marketing & Ecommerce [email protected].

Job Description

Purpose:

The purpose of the Marketing & Ecommerce Business Analyst is to provide rich analyses and observations to senior management in an effort to enhance and increase the effectiveness of marketing programs and prospecting.

Scope

This role will report on the health of the corporate buyer file as well as the prospects in our email file. With a pulse on the data and results as well as market trends, the Business Analyst will recommend and execute behavioral analytics, trend analysis and segmentation strategies and testing plans based on business goals. Further, this role is responsible for the development of and full integration of our customer database (SQL) and our Business Intelligence platform (PowerBI) and supporting adoption of use across the company.

Basic Function
  • SQL Database Management, Development and Integration
  • Ecommerce Business Analysis and Reporting
  • Segmentation and Customer File Monitoring and Hygiene
  • Ecommerce Testing Planning

Responsibilities

SQL DATABASE MANAGEMENT, DEVELOPMENT AND INTEGRATION
  • Manage customer and product database and the regular data updates and integrations with all supporting database platforms. Ensure the timeliness and accuracy of data.
  • Ensure all digital tags, source code tables and promotion tables are up to date and functioning
  • Manage and optimize the datafeeds for marketing programs with automated feeds from our Magento product database.
ECOMMERCE BUSINESS ANALYSIS AND REPORTING
  • Manage Business Intelligence (BI) tools and reporting to include developing SQL models, building corporate dashboards, and providing internal support to all database users.
  • Leverage multiple technologies and platforms (Google Analytics, Clover, Magento, Nosto, Bronto, Social Media Analytics) to produce actionable insights related to trends, customer behavior, site performance, and risk management.
  • Develop report tracking of key monthly marketing metrics and corporate KPIs– including buyer file counts, buyer migration, retention, projections.
  • Manage the channel forecasting models and tools for the Ecommerce Channel.
SEGMENTATION AND CUSTOMER FILE MONITORING AND HYGIENE
  • Collaborate with Vice President of Marketing & Ecommerce to identify customer segmentation strategies, campaign response measurement, and campaign/reporting needs.
  • Participate in the expansion of our Customer Loyalty Program into an Omni-Channel strategy and develop systematic reporting system.
ECOMMERCE TESTING PLANNING
  • Craft and execute A/B testing programs in all digital platforms in partnership with the VP Marketing & Ecommerce
  • Contribute to website and email testing.

Qualifications

"Must" Requirements
  • Expert proficiency with Excel
  • Proficiency with PowerBI (or similar BI platform) Word, PowerPoint
  • Experience with Data Analysis, Reporting, and Database Management
  • Experience with crafting SQL queries, for the purposes of data modeling, and knowledge of schema design optimized for business intelligence and analytics.
  • Education: Bachelor's degree in Statistics, Mathematics, Finance, Computer Science, MIS, or Business.
  • Be a team player and jump in and support any needs in the company when called upon.
  • Solid interpersonal, communication, and organizational skills.
  • Must be willing to work onsite in the Portland, Maine office a minimum of 40 hours weekly.
  • Exceptional organizational skills and ability to manage multiple projects in a fast-paced, deadline-driven environment.
  • Proven ability to work collaboratively within a cross-departmental team.
  • Self-motivated, process driven and detail oriented.
"Preferred" Requirements
  • Experience with Ecommerce and/or Direct-To-Consumer businesses preferred.
  • Experience with Google Analytics, analytics of social media platforms preferred.


Retail Sales Associate

Locations:
  • Portland, ME
  • Ogunquit, ME
  • Boothbay Harbor, ME
  • Bar Harbor, ME
  • Greenport, NY
  • Newport, RI
  • Chatham, MA
  • Rockport, MA
  • Oak Bluffs, MA
  • Annapolis, MD

Contact: Amy Gaynor, Director of Retail at [email protected].

Scope of Job

Provides exemplary and knowledgeable service in supporting all Sea Bags customers and visitors. Maintains relevant product knowledge and stays current on new product introductions, collections, and third-party products. Is knowledgeable of all point of sale functions and efficiently processes customer transactions. Ensures all customers and visitors are asked to provide his/her email address. Is knowledgeable and encourages customer engagement in attempting to sell custom order bags or totes using the iPad station. Supports all social media directives and promotions. Supports company sail trade program.

Basic Function

Provides exceptional customer service, brand and product knowledge in selling Sea Bags products and accessories.

Job Responsibilities
  • Acknowledge and openly greet all customers and visitors in sharing the Sea Bags brand story.
  • Proactively assists all customers and visitors with his/her questions and purchases providing appropriate selling techniques including up selling each item selected.
  • Be a driving force behind the Sea Bags brand.
  • Expert on product knowledge by keeping current on all new collections as well as core product lines.
  • Strong user of the point of sale system.
  • Proactively communicates sail trade program to all customers and visitors.
  • Works a rotating schedule, including nights, weekends, based on the needs of the business.
  • Assists the Manager in the protection of all company assets, with focus on inventory
Job Qualifications

Must Requirements

  • Be a team player and jump in and support any needs in the company when called upon.
  • Solid interpersonal, communication, and organizational skills.
  • Strong ability to communicate and articulate company history and product information orally.
  • Solid customer service skills.
  • Strong ability to listen and communicate thoroughly with customers, co-workers and others.
  • Ability to use a point of sale system.
  • Ability to lift 50 pounds / climb a ladder / load/unload trucks and accept sail trades.
  • Capable of working occasional long work periods to support the needs of the business.
  • Ability to stand for long periods of time.
  • Ability to work a rotating schedule, including nights, weekends, based on the needs of the business.

Preferred Requirements

  • Equivalent work experience in sales and customer service.
  • Knowledge of Microsoft Office products including Word and Excel.
  • Proven ability to multi-task in a fast-paced sales environment.


Content Marketing and SEO/SEM Specialist

Location: Portland, Maine

Contact: Laura Hnatow, VP of Marketing and E-Commerce at 207-780-0744 or by email to [email protected].

Job Description:

The qualified candidate will have a broad understanding of print and online advertising. The Marketing Specialist & Production Lead will facilitate account management with our advertising partners and drive the efficient scheduling of work while maintaining strict deadlines. 

Functions and Responsibilities

Advertising
  • Support VP of Marketing in online marketing strategies and tactics working with Marketing agency. Specifically supporting paid search, social advertising.
  • Analyze campaigns and translate data into recommendations and plans for social media, content marketing, and SEO strategies.
  • Contribute as an active member of the Social Media Team on Facebook, Pinterest, Twitter and Instagram platforms for both brands. Make recommendations on tactics, execute posts and benchmark competitors and marketplace. Also participate in extensions into other social properties as they develop.
  • Manage the development and upkeep of the Promotional Calendar.
  • Support the Sales Team and Sail Trade group in Trade Show and Boat Show events in coordinating assets, giveaways, and managing email name collection. Also coordinate production and updates to marketing materials needed.
  • Marketing liaison for tourism and retail chamber associations and events.
  • Manage advertising promotion of syndicated content using Outbrain.
  • Complete forms, prepare change of address records, and make notes on customer records using computers.
  • Contribute to website and email testing.
Content Marketing
  • Development and execution of content strategies to grow our business, including defining goals, objectives and plans for execution.
  • Develop the editorial calendar for the Blog, Telltales. Generation of original & curated blog posts, converted into social media updates, coupled with the understanding of how to communicate in ways that inspire, educate, encourage action, drive brand awareness, loyalty and increase engagement.
  • Copywriting for Blog and content pages used throughout various marketing as well as managing content development by copywriters as needed.
  • Monitor and benchmark competitor content and modify plans and strategies to react.
  • Collaboration across teams (Marketing, Product Development, Customer Service, Retail, Wholesale/National, Sailing Trade, Sailing Team) to brainstorm, develop, create, and promote content that appeals to customers and prospects.
  • Subject Matter Expert in Search Engine Optimization (SEO) and its application in content writing; apply those principles to new content, staying up-to-date on latest SEO best practices and industry news and sharing that information throughout the marketing department
  • Concept, pitch, and test story/content ideas, as well as receive assignments.
  • Assist the VP of Marketing in developing the email plans for both brands and trafficking through Basecamp.
  • Copy edit and at times, copywrite product copy for both Seasonal and Fast To Market product launches.

Requirements

  • Must be willing to work onsite in the Portland, Maine office a minimum of 40 hours weekly.
  • Exceptional communication and organizational skills 
  • Ability to manage multiple projects in a fast-paced, deadline-driven environment
  • Proven ability work effectively within a cross-departmental team
  • Passion for the digital medium
  • Motivated and detail-oriented project manager with experience trafficking creative production efforts
  • Experience with online Marketplaces a plus.
  • A bachelor's degree in business, marketing or communications from a four-year college or university
  • Comfortable with and knowledgeable about social media, online marketing and print production.
  • Proficiency with Excel, Google Analytics and social media platforms
  • Manage printing needs for marketing collateral to include soliciting competitive print quotes, managing print quality, distributing materials and managing print inventory and reprints.


Sales Associate

Location: Portland, Maine

Contact: Sokunthy Yean, General Manager at 207-780-0744 or [email protected].

Job Description

Scope of Job:

This is a customer facing, entry-level position to provide balanced support to both the Sail Trade and Wholesale channels. The Sea Bags Sail Trade Program is a sustainable practice that provides our customers with Sea Bags product in exchange for the sails that they recycle with us. The Sails Acquisition Department obtains sails from a network of passionate sailors across the United States.

Departmental support will consist of order placement and tracking, sales, building relationships with new and existing customers, Excel Spreadsheet maintenance and reporting, licensing, and general administrative tasks. To begin, time will be allocated equally between departments, but is subject to change depending on the needs of the company.

Job Responsibilities

Sail Trade Responsibilities:
  • Communicate with existing customers and provide potential customers with information pertaining to the trade process.
  • Manually enter and track sail trade orders submitted by customers and member of the sail acquisition through Magento.
  • Generate UPS electronic return shipping labels for sail trade customers with sails ready to ship to the Sea Bags warehouse.
  • Assist the Portland Retail Store with walk-in sail trade customers to ensure that trades are being completed in store when able.
  • Assist the fulfillment team with the picking of product and shipping of completed sail trade orders under special circumstances.
  • Record weekly sail trade reports consistently, and maintain the sail trade database to be submitted to management on a monthly basis.
  • Assist with sail trade operations at the warehouse when needed.
  • Perform sail pickups if and when the occasion arises.
Wholesale Responsibilities:
  • Handle majority of aspects of the licensing process with University level schools
  • Keep track of royalties, fees, etc.
  • Maintain and create new relationships with buyers in the school field
  • Develop relationships with local schools focusing on fundraising opportunities for their programs
  • Expand this program to applicable schools throughout the U.S.

Job Qualifications

  • Exceptional customer service skills and knowledge of company product and services offered.
  • Be a team player and willing to support any company needs when called upon.
  • Solid interpersonal and communication skills
  • Strong organizational skills.
  • Process driven with the ability to work independently and as part of a team.
  • Strong ability to communicate and articulate processes and instructions both orally and in writing.
  • Strong ability to foster collaboration between departments in order to work together in accomplishing common goals.
  • Ability to perform multiple tasks related to role in a fast paced work environment.
  • Strong desire to insert self into understanding all department roles and processes to foster improvements
  • Comfortable with presenting important findings to appropriate management teams.
  • Microsoft Office & Google Suite skill sets, with proficiency in Excel.
  • Capable of occasional long work periods during peak retail/ecommerce season
  • BA/BS Degree related to business is preferred.


Customer Service Associate

Location: Portland, Maine

Contact: Sokunthy Yean, General Manager at 207-780-0744 or by email to [email protected].

Job Description:

This is a multi-faceted position, responsible for Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints, as well as coordinate repairs, returns, and exchanges.

Tasks and Responsibilities:
  • Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, coordinating repairs, and adjusting bills.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Determine charges for services requested, collect deposits or payments, and/or arrange for billing.
  • Complete forms, prepare change of address records, and make notes on customer records using computers.
  • Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes.
Knowledge
  • Customer and Personal Service -- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

We are looking for a self-starter who likes to be kept busy with multiple and constantly changing assignments. The ideal candidate will have a positive attitude and a professional demeanor.



Warehouse Assistant

Location: Portland, Maine

Contact: Sokunthy Yean, General Manager at 207-780-0744 or by email to [email protected].

Tasks and Responsibilities:
  • Equipment operations and maintenance
  • Assist in receiving, storing, and moving sails
  • Operate sail laundering equipment
  • Understanding sail quality standards
  • Perform quality sort and organize as directed
  • Prepare shipment of materials as directed
  • Perform various die cutting duties as required
  • Assist in inventory counts as required
  • Operate designated light manufacturing equipment (e.g., laundry, die cutter, grommeting machine)
  • Install equipment as necessary
  • Perform routine maintenance of equipment
  • Construct and repair fixtures, equipment and facilities as requested
Cleaning/Organization
  • At least weekly, organize warehouse space to maintain a clean and neat workspace
  • Remove cardboard and trash on a daily basis
Skills and Competencies:
  • A commitment to recycling and an understanding of the Sea Bags brand
  • Ability to communicate with supervisor
  • Attention to detail to ensure accuracy
  • Knowledge of sail material is a plus
Requirements:
  • Physical ability to lift and stand for extended periods, and to move throughout the warehouse and perform all functions as set forth above
  • Availability to work a minimum of 40 hour a week and overtime as required
  • Ability to work as part of a team and independently
  • Ability to provide 3 references
  • Ability to provide own transportation to/from work location (S. Portland)


Equal Opportunity
We created Sea Bags with a commitment to providing jobs and career paths in Maine. It is our policy to consider all applicants for employment on the basis of his or her qualifications for the job without regard to age, sex, race, religious creed, color, marital status, disability, veteran status, sexual preference, national origin, or citizenship. We actively pursue this policy in all aspects of employment including hiring, promotion, transfer, termination, recruitment, rates of pay, and selection for training, and general treatment during employment. We do reserve the right to refuse to hire or continue the employment of undocumented workers. At Sea Bags, being an equal employment opportunity employer is not only a legal principle; it is a moral commitment as well.