Is it safe to order on SeaBags.com?
What are the Terms & Conditions of ordering with Seabags.com
Specifications, website content and our product: we do our best to update our website and give exact measurements and descriptions. Because the product is on our website does not obligate us to have it available, and items available on the website are subject to change. As all of our sails are different, no two bags will be exactly as depicted on our website. We make all reasonable efforts to accurately show our product and the colors. Placement and stitching on any product will likely differ. Product viewed on your computer will always look different in person. By purchasing this product, you are agreeing to use the product as intended.
How do I order on Seabags.com?
Ordering on seabags.com is easy and safe. Once you have found the item you would like to purchase, click on the Add to Bag button to place it in your shopping bag. Follow the directions through the checkout process to complete your order. Your order will not be placed until the very end of the checkout process, at the time you will be prompted to enter your credit card information. You may also place your order over the phone, by calling 888-210-4244. Shop hours are from 9am to 5pm, Monday – Saturday eastern standard time.
Will I get an email confirmation of my order?
After you place your order, we'll send you order status update emails. Below are examples of emails you might receive.
- Order confirmation. This email includes your order number. Please keep it for your records.
- Shipment confirmation. This email will let you know your product has shipped. We use FedEx Ground Delivery. Delivery time will depend on where you live.
When will my credit card be charged?
Our system will charge your card once you complete your order.
How will my order be shipped?
We ship all orders via FedEx Ground Delivery. Currently we only accept online orders to shipping addresses within the United States. For overseas orders, please call in your order at: 1-207-780-0744 or email us at [email protected]
How long will it take to get my bag?
Most orders are manufactured and shipped within 2-5 days. Based on the order's destination, shipping times vary between 2-7 days.
Can I cancel my order?
- You may cancel any Standard Product order at any time prior to shipping. Your credit card will be refunded within 5 business days. If you cancel after the product has shipped, you will need to request a Return Authorization to ship the product back to us.
- Custom Product, is non-cancelable and non-refundable within 3 business days of receiving your order. Our recycled sails are a valuable resource and we will allocate our material for your custom order within 4 days of placing your order.
- If we cancel: There are a few reasons we might cancel an order including: difficulty in processing your payment, inability to ship to the address provided, duplicate order. Should you receive a cancellation notice and have concerns, please call 888-210-4244.
What's a custom order?
A custom order is anything different from our standard offering. For example, it can be a name, a specific number or different colored rope handle. When ordering custom, please make sure we understand exactly what you are thinking. We charge extra for custom and reserve the right to tell you if we think your design will not work. Custom orders are not returnable.
Will my items be gift-wrapped?
All Sea Bags purchases arrive packed in a box. Because we think our bag is artful, and we believe in recycling, we don't add any further gift wrap.
What's the most popular size?
We're asked that a lot. Currently it's our medium size. Perfect for an individual day at the beach, going to the gym, market or carrying your books to class.
What is a hanging pocket?
A hanging pocket is a 8" H x 8" L zippered pouch that is stitched to the top of the interior of the bag. It hangs freely at the bottom, resting against the back of the bag, and well above the bottom of the bag. It serves as a stash pocket for valuables, keys, and ice cream money. You can find the Hanging Pocket in our Ogunquit Beach Tote, Sea Sack and Courier bags to name a few. Interested in a hanging pocket? Add it to your Sea Bag for $20. Small totes excluded.
Should my Sea Bag have a stain on it?
All of our sails have been sailed on boats long before coming to our shop. While we wash the material, our product may have signs of its previous life on the ocean or lake in the form of stains or rust. We think it proves the authenticity of a truly recycled product and adds character.
How can I make returns or exchanges?
Sea Bags are accepted for credit or exchange within 30 days and accompanied by a sales receipt. A refund will be made to the purchaser upon request if payment has been received. Gift recipients are entitled to a nonrefundable merchandise credit. There will be no returns or credits given on custom orders. Return requests may be sent to our Customer Service at [email protected] or 888-210-4244. Unless it's a quality related return, the customer is responsible for shipping returns.
Repair Policies / Warranties
We stand behind our Sea Bags product and offer a two year warranty. We are more than happy to handle any repair free of charge which results from a manufacturing defect. These repairs require a RETURN AUTHORIZATION from Customer Service at 888-210-4244. Typical turn-around is 3 – 4 weeks. Any fabric bag as with any sail, will wear over time. We reserve the right to charge for any repair on product over two years old.
How do I wash my Sea Bags product?
Product without any leather applique can be machine-washed and hung to dry. Any product with leather, black or navy handles should be spot-cleaned.
Who do I contact if I have any questions?
When you are shopping at seabags.com you are guaranteed the same great customer service that is a hallmark of Sea Bags. You may contact us through our contact page or by calling us at 888-210-4244. A representative will be on hand to help you 9am - 5pm eastern standard time Monday - Friday.