FAQs

Ordering/Shipping Questions

Where does Sea Bags ship?

Currently, we can only accept online orders for shipping addresses within the United States. We can accept international orders placed over the phone at 888-210-4244. You can also email us at [email protected] for more information.

How will my order be shipped?

All domestic orders will be shipped using FedEx SmartPost or USPS unless an expedited shipping method has been selected. For more information on shipping, please click here.

How long does it take to process and ship my order?

Most orders are manufactured within 3-8 business days. Based on the order's destination, shipping times can vary between 2-7 days. For more information, visit Shipping Information.

How can I track my order?

You will receive an email from [email protected] containing tracking information when your order ships.

Can I cancel or change my order after it's placed?

You may change or cancel any standard product order at any time prior to shipping. For Custom Design orders, you may change or cancel your order at any point prior to production. Once you have approved your digital mock-up and your Custom Design has gone into production it becomes non-refundable.

Can my order be gift-wrapped?

All purchases arrive packed in a box. Because Sea Bags was founded on the principle of recycling, we feel it’s important to minimize the amount of packaging we use.

Does Sea Bags charge sales tax?

In accordance with tax laws, we charge sales tax on online purchases being made in states where we have a physical retail presence. These states include Maine, Massachusetts, Rhode Island, Connecticut, New York, New Jersey, Maryland, and Florida.

Returns & Exchanges

What is Sea Bags’ return/exchange policy?

We accept all items for credit or exchange within 30 days. Gift recipients are entitled to a nonrefundable merchandise credit. Custom Design orders are non-refundable. For information on sending in your item for return or exchange, please click here.

For Sea Bags products purchased at a retail boutique, department store or specialty catalog not owned by Sea Bags, please contact the store where your product was purchased to obtain information on their return policy.

Unless it's a quality related issue or Sea Bags is responsible for an error, the customer is responsible for shipping returns.

How long will my return or exchange take?

We process all returns and exchanges once we have received the original item. For exchanges, there may be a manufacturing period of 3-8 business days before your new item ships. For returns, all refunds or credits will be processed within one week of receiving the item.

Product Questions

Are your bags waterproof?

We consider our products to be water resistant as opposed to fully waterproof. While the sail material itself is waterproof, stitching and other attributes added during manufacturing may allow water through.

What is a zippered interior pocket?

A zippered interior pocket is an 8" H x 8" L pouch that is stitched to the top of the interior of the bag. It hangs freely at the bottom, resting against the back of the bag, and well above the bottom of the bag. It serves as a stash pocket for valuables, keys, and ice cream money.

Why doesn’t the bag I received look exactly like it did on the website?

All of our sails have been sailed on boats long before coming to our shop. While we wash the material, our product may have signs of hard sailing and its previous life on the ocean or lake. In addition to character marks like water spots and rust, it’s also common for our products to have other features from the original sail like stitching or hardware. We believe all these facets speak to the authenticity of our recycled sail products and make each bag wholly unique.

What is the repair policy?

Any fabric bag, as with any sail, will wear over time. Any repair on a product over 6 months old is considered normal wear-and-tear and the customer will be responsible for covering the cost of shipping. We reserve the right to charge for any repair on product over two years old.

Once we have received an item for repair, the typical turn-around time is 2 – 4 weeks. For more information on sending your bag in for repair, please click here.

How do I care for my Sea Bags products?

Product without any leather applique can be machine-washed and hung to dry. We recommend using a little bit of detergent and cold water on a gentle cycle. Any product with leather, black or navy handles should be spot-cleaned.