Frequently Asked Questions

Ordering/Shipping

Where does Sea Bags ship?

Currently, we can only accept online orders for shipping addresses within the United States.

How will my order be shipped?

We partner with FedEx and USPS for standard delivery. All domestic orders will be shipped using FedEx Ground or SurePost (USPS) unless an expedited shipping method has been selected. To minimize packaging waste and environmental impact, your entire order will ship once all bags have been produced, even if part of your order is "ready to ship." For more information on shipping, please click here.

How long does it take to process and ship my order?

Bags that are noted as "ready to ship" will ship immediately if there are no other items in the order that require manufacturing. If an item in your order is being handcrafted, you can expect it to ship with all other items in your order 5-8 business days after the order was placed. Shipping times are typically 2-7 additional business days and are based on destination. These timelines include orders with expedited shipping. For more information, click here.

If I choose Ship-to-Store, when will my order be ready for pick-up?

If you have opted for in-store pick up, orders containing items that are in stock and ready to ship will ship with the next weekly store product shipment. If an item in your order requires manufacturing, the entire order will ship to the store you have selected following the 5-8 business day production time required. Based on the destination store, shipping times to the store are typically 2-7 business days. You will be contacted by a member of our store's staff once your order has been received and is available for pick up.

Once production has been completed at our Maine workshop, your order will be shipped to your selected store with the next weekly retail product shipment.

Is Ship-to-Store available at all of your retail locations?

Ship-to-store options are available to most of our open Sea Bag retail locations. Store options may vary based on season.

Why can't I use both of my promo codes?

Only one Sea Bags promotions can be used at a time at checkout. If you are using Anchor Rewards, each reward will have a unique coupon code that may be used at Sea Bags stores or online at www.seabags.com. Dollar off rewards are able to be combined with promotions and discounts. You can apply multiple dollar off coupon codes earned from Anchor Rewards on the same purchase. If you have a percent off coupon and Sea Bags is running a separate promotion, you will need to choose whether you would like to use the reward or the promotion.

How can I track my order?

To check your order status, click here. You will also receive an email from Sea Bags containing tracking information when your order ships.

Can I cancel or change my order after it's placed?

You may change or cancel any standard product order at any time prior to shipping. For Custom Design orders, you may change or cancel your order at any point prior to production. Once you have approved your digital mock-up, your Custom Design has officially gone into production and the order becomes non-refundable.

If an address change occurs prior to your tote being completed and shipped and the resulting change creates an obligation for state sales tax to its final destination, please be advised the original purchaser is responsible for any state sales tax due as a result of the address change.

Can my order be gift-wrapped?

All orders arrive packed in a box. Because Sea Bags was founded on the principle of sustainability, we feel it's important to minimize the amount of packaging we use, therefore we do not offer a gift wrap option.

Does Sea Bags charge sales tax?

In accordance with tax laws, we charge sales tax on online purchases being made in states where we have Economic Nexus and/or a physical presence in the state. These states include: California, Connecticut, Florida, Georgia, Illinois, Kansas, Maine, Maryland, Massachusetts, Michigan, Minnesota, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont and Virginia.

If an address change occurs prior to your tote being completed and shipped and the resulting change creates an obligation for state sales tax to its final destination, please be advised the original purchaser is responsible for any state sales tax due as a result of the address change.

Returns & Exchanges

What is Sea Bags' return/exchange policy?

We accept all items for credit or exchange within 60 days. Gift recipients are entitled to a nonrefundable merchandise credit. Custom Design orders are non-refundable. For information on sending in your item for return or exchange, please view our returns page.

For Sea Bags products purchased at a retail boutique, department store or specialty catalog not owned by Sea Bags, please contact the store where your product was purchased to obtain information on their return policy.

Original shipping charges applied to an order are non-refundable and return shipping fees are the responsibility of the customer unless the return is the result of a manufacturing defect or error on our end.

How long will my return or exchange take?

We process all returns and exchanges once we have received the original item. For exchanges, there may be a manufacturing period of up to 10 business days before your new item ships. For returns, all refunds or credits will be processed within 5-8 business days of receiving the item. Please allow 1-2 additional business days for any Paypal, Afterpay, or Amazon orders.

Auctions

How do I place a bid on an Auction Tote?

You will need to create a Sea Bags account or login to an existing account to participate in Auctions. All Sea Bags Auction can be found under Vintage Insignia. Click on the name or image of the current bag up for auction, enter your desired bid amount, and click on Place A Bid. You will be notified by email if your bid was successfully placed, if you have been outbid, and/or if you have won the auction. The bidding function does not allow you to place auto-bids so you will have to watch the auction closely and actively bid to obtain the status of highest bidder to win the auction. You can find our Auction Terms and Conditions here.

Product Questions

Are your bags waterproof?

We consider our products to be water resistant.

Why are there marks/spots/stains on my bag?

All of our sails have been sailed on boats long before coming to our shop. While we wash the material prior to sewing, our product may have signs of hard sailing and its previous life on the ocean or lake. In addition to character marks like water spots and rust, it's also common for our products to have other features from the original sail like stitching or hardware. We believe all these facets speak to the authenticity of our recycled sail products and make each bag wholly unique.

Why doesn't the bag I received look exactly like it did on the website?

The sails that come into our shop can be made from an array of materials, which might affect the way ink is printed on to the sail cloth. Color variations are expected, and are just another reason why each and every bag is unique.

Why is there a string hanging from my bag?

Sounds like you have a telltale! Telltales are small pieces of colored yarn or spinnaker material that are used as a tool to determine how a sail is performing in the wind. Read more about them, and other unique Sea Bags features, on our blog.

Why doesn't this product feel like my other Sea Bags products?

All of our products are made from retired sail. Since sails can be made of many different materials, this will effect the text, weight, and overall feel of each Sea Bag.

Why is Spinnaker Shopping Bag/Ditty Bag a different color than what was on the website?

While the common mainsail color is white, this is not the case for spinnaker sails. Spinnaker sails, which make up the Spinnaker Shopping Bag and Ditty Bag, come in a variety of colors. Because we never know what we are going to have in stock at a given time, we are unable to accommodate color requests. Colors can be solid or striped, varying from the following: blue, black, red, green, grey, pink, and yellow.

How do I care for my Sea Bags products?

Most of our products can be machine washed with a small amount of mild detergent and cold water on a gentle cycle and hung to dry. Any product with leather or navy and black handles should be spot-cleaned only. For more information, click here.

What is the repair policy?

Sea Bags are built for adventure and made to last, but normal wear and tear will occur over time. We do offer repairs for that wear and tear, and Sea Bags reserves the right to charge for any repair that is the result of regular use over time. Pricing will range depending on the extent of the repair and the labor required. For more information on sending your bag in for repair, please view our returns page or contact customer service at customerservice@seabags.com.

Anchor Rewards

What happened to the Anchor Rewards Loyalty program?

On January 1, 2025, Sea Bags ended its Anchor Rewards Loyalty Program. We look forward to new rewards for our loyal customers in the future.

Can I still use my points?

Until January 15th, all members that had rewards accounts on 12/31/24 can redeem any existing points that they have.

What happens to my points after Jan 15th?

After January 15th, all points held by members of the Anchor Rewards program will expire. To thank our Anchor Rewards members for their loyalty, an exclusive discount is being offered to each member tier. These exclusive promotions will be redeemable once per customer and cannot be stacked with other promotions or discounts.

How long can I redeem my exclusive promotional offer?

These exclusive discounts will be available for use until 2/28/25 at which point they will expire.