Frequently Asked Questions

How do I join Anchor Rewards?

All you have to do is create an account online and check "Enroll me in Anchor Rewards Program" or sign up for an account with an associate in one of our stores. The program is entirely free to join—there's no minimum spending amount required.

Do I need an account at seabags.com to be an Anchor Rewards member?

You will need a seabags.com account in order to view and redeem your rewards. You do not need to be part of our promotions email list, but you will receive membership related emails including exclusive promotions, reward information, and reminders.

Can my membership expire?

Once you enroll in the Anchor Rewards program, it can last a lifetime. There are no expiration dates or renewal fees associated to your membership, however you must earn or redeem points within a 16-month time frame for your account to remain active. If you do not make a purchase or redeem a reward within that time frame, your points will expire and your membership may be deactivated.

Can I cancel my membership anytime?

Your membership can be cancelled anytime by clicking "Unsubscribe from Program" in your Rewards Dashboard or, by calling Customer Service at (1-888-210-4244). If you cancel a membership, all points and unused Rewards associated with the account will be forfeited and cannot be recovered. If you choose to re-open an account, prior points, purchases, and Rewards will not be reflected in your account.

How is my anchor rewards level status determined?

Your Anchor Rewards status is determined by how much you've spent at Sea Bags stores and seabags.com (after promotional offers, before taxes and shipping charges are applied) when you provide or checkout with the email address that is registered to your account.

How do I check my point and level status?

Sign in at seabags.com or create an account if you do not already have one. To view your current points, rewards and benefits, go to your Rewards Dashboard.

What happens when I get promoted to a new tier?

You will gain access to a new level of our rewards program! You will receive an email notification that outlines a list of exclusive benefits.

How do I earn points?

It's this simple: For every dollar you spend on qualifying purchases, you earn 10 points. For every 1250 points you earn, you get a $5 reward to redeem on future purchases. Earn more points to redeem additional rewards. Every 2500 points you receive a $10 coupon, every 3500 you receive free shipping, every 5000 you receive a $20 coupon and 7000 you receive 10% off and free shipping. Earn 250 points for every review, up to 5 per year.
*Points are based on the final amount displayed on your receipt, after discounts, rewards, gift cards, and other eligible adjustments. Points are not earned on tax, shipping expenses, promotional discounts, wholesale orders, or corporate orders. Points are earned based on the final receipt value of your transaction, rounded down to the nearest dollar.

Do points have a monetary value?

Points do not have any monetary value and cannot be exchanged, transferred, or sold.

Do all purchases count for points?

Yes, all purchases of Sea Bags brand items and third party products will count towards your rewards points in store or online at seabags.com. Gift cards and e-gift cards are not eligible for points.

How do I make sure my purchases count for Anchor Rewards points?

If you are in one of our Sea Bags retail stores, give the sales associate your seabags.com sign-in email when you checkout. For online purchases, make sure you are signed into your seabags.com account using your member email address. To do this, find the SIGN IN link on seabags.com. If you are on a desktop, it will be in the top left corner of your screen. For mobile devices, select the three white bars in the top left corner, then select Account - Sign In. You can also make a guest purchase, but be sure to use your member email at checkout.

Do my points expire?

Your loyalty points will expire after 16 months of inactivity. Earn or redeem points within 16 months to remain active. You will receive a notification 30 days, 7 days, and 2 days before your points are set to expire. Points will also expire if your membership is cancelled.

What happens to my points when I return an item?

Upon the return of an item, the number of points you received for the original purchase will be deducted from your account.

Will my points show up automatically or will it take additional time to process?

Your online points will automatically update after your item has been marked as shipped. Any points you earn in-store will only update if you provide the email address connected to your account. If you do not see points from a previous purchase in your account after seven (7) days, please contact Customer Service at (1-888-210-4244).

How do I redeem my Rewards?

Once you earn rewards, you can redeem them online by going to your Anchor Rewards Dashboard. Under the "My Rewards" tab, you will see a list of the rewards you have qualified for and are working towards. The rewards you are eligible for will be highlighted. Select the reward you would like to redeem, copy the promo code that appears and paste it into the promo code box upon checking out.

Can I use my rewards to purchase any product?

Exclusions apply to Limited Edition Items, Furniture, Auction Items, Sale Items, and "Your Design" Custom bags. Dollar amount rewards (i.e. $5 Off, $10 Off) and Free Shipping coupons can be used, while % Off coupons cannot.

I added my reward but didn't check out. Where can I find my reward code?

Option 1: To find your reward code, first access your Anchor Rewards Dashboard. Select the reward you have chosen to redeem in your History tab and copy the rewards code. Return to your shopping cart and enter the code within the Enter Promo Code field.

Option 2: You will receive an email with your coupon once your reward has been activated. Return to your shopping cart and enter the code within the Enter Promo Code field.

Is there a minimum purchase amount to use Rewards?

No, Rewards can be used on any purchase in store or online.

How do I access and use reward points? Is there a difference between in-store and online?

You can view your Anchor Rewards points on your Anchor Rewards Dashboard. There is no difference in points earned via seabags.com or Sea Bags Retail Stores and rewards can be redeemed in both the website and our Sea Bags retail stores.

Can I earn more than one Reward before I redeem?

Yes, you are in control of your reward points. You can choose to save your points towards a bigger reward or use them immediately.

Can I apply more than one Reward to a single purchase?

At seabags.com, only one coupon code can be entered at checkout. Therefore, you are only able to redeem one Anchor Reward per online purchase. In store, you have the opportunity to combine up to five ‘$ OFF’ Coupons. Other coupon types are limited to one per transaction.

Can I use a reward AND a coupon? (EX: free shipping, 10% off, etc.)

Your reward can be combined with a sitewide promotion but only one coupon code can be entered during checkout. If the promotion requires a coupon code, you will need to choose whether you would like to use the Anchor Reward or the promotion.

Do my rewards expire?

Reward coupons will not expire as long as your account remains active. To remain active, you must earn or redeem points within 16 months. Benefits that you receive 1x per year (i.e. free shipping pass) will reset at the start of each membership year, defined by the date you joined the program.

Can I give my Reward to a friend or family member?

No, Gift Rewards are not transferable and may only be used by the Pure Rewards member who received the Reward.

Are there shared rewards accounts such as family rewards? Can I combine spend from multiple accounts into a single account?

We cannot combine accounts at this time and urge you to use a single email address for all transactions at Sea Bags stores and seabags.com to ensure you receive credit toward Anchor Rewards loyalty program tier status for every qualifying purchase made going forward. For questions or concerns, please call customer service at 1-888-210-4244.

Do I need to print my Reward to redeem it in store?

Gift Rewards can be printed and redeemed in-store, but as an alternative to printing, you can also access your Rewards balance in-store during checkout by providing the email address, name, or phone number associated with your account.