We partner with FedEx, UPS, and USPS for standard delivery. All domestic orders will be shipped using FedEx Ground, UPS Ground, and USPS Priority unless an expedited shipping method has been selected. Mail carriers vary depending on the shipping address area. To minimize packaging waste and environmental impact, your entire order will ship once all bags have been produced, even if part of your order is "in stock and ready to ship." For more information on shipping, please click  here.

Products that are noted as "in stock and ready to ship" will ship the following business day after an order is placed. If there are no other items in the order that require manufacturing, the entire order will ship the following business day. If an item in your order is backordered and not in stock, your item(s) will be handcrafted to your order and will be shipped to you within the next 2 weeks with all other completed items in your order. See shipping information page for shipping delivery timeframes

If you have opted for ship-to-store pick-up, orders containing items that are "in stock and ready to ship" will ship with the next scheduled retail store product fulfillment shipment. If an item in your order requires manufacturing, the entire completed order will ship with the next scheduled retail store product fulfillment shipment after the quoted 2 week production timeframe. Shipping times vary on store location and are typically delivered to the retail store within 7 business days of being shipped.  You will be contacted by a member of our store's staff via phone and email once your order has been received and is available for you to pick up.

Ship-to-store options are available to most of our open Sea Bags retail locations. Store options may vary based on season.

Only one Sea Bags promotion can be used at a time at checkout. If you have a percent off coupon and Sea Bags is running a separate promotion, you will need to choose whether you would like to use the reward or the promotion.

To check your order status, click here. You will also receive an email from Sea Bags containing tracking information when your order ships.

You may change or cancel any standard product order at any time prior to shipping. For Custom Design orders, you may change or cancel your order at any point prior to production. Once you have approved your digital mock-up, your Custom Design has officially gone into production and the order becomes non-refundable. 

If an address change occurs prior to your tote being completed and shipped and the resulting change creates an obligation for state sales tax to its final destination, please be advised the original purchaser is responsible for any state sales tax due as a result of the address change. 

All orders arrive packed in a box. Because Sea Bags was founded on the principle of sustainability, we feel it's important to minimize the amount of packaging we use, therefore we do not offer a gift wrap option.

In accordance with tax laws, we charge sales tax on online purchases being made in states where we have Economic Nexus and/or a physical presence in the state. These states include: Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Maine, Maryland, Massachusetts, Michigan, Minnesota, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia and Wisconsin. 

If an address change occurs prior to your tote being completed and shipped and the resulting change creates an obligation for state sales tax to its final destination, please be advised the original purchaser is responsible for any state sales tax due as a result of the address change. 

We process all returns and exchanges within 8 business days of being received at our facility. For exchanges, there may be a manufacturing period of up to 2 weeks before your new item ships, in completing your exchange. For returns, please allow up to an additional 5 business days for the refund to be reflected to your original form of payment; lead times are dependent on your financial institution.

Our sails have been sailed on boats long before coming to our shop. While we wash the material prior to sewing, our product may have signs of hard sailing and its previous life on the ocean or lake. In addition to character marks like water spots and rust, it's also common for our products to have other features from the original sail like stitching or hardware. We believe all these facets speak to the authenticity of our recycled sail products and make each bag wholly unique.

The sails we collect come from a wide range of materials, each with its own character. As a result, the way ink interacts with the sail cloth can vary, leading to slight color differences. These variations are part of what makes every bag truly one-of-a-kind.

Sounds like you have a telltale! Telltales are small pieces of colored yarn or spinnaker material that are used as a tool to determine how a sail is performing in the wind. Read more about them, and other unique Sea Bags features, on our blog.

Our products are made from retired sail boat sails. Each sail may vary in weight, texture, and overall feel, which adds to the uniqueness of each Sea Bag.

Many of our products can be machine washed with a small amount of mild detergent and cold water on a gentle cycle and hung to dry. Any product with leather or navy and black handles should be spot-cleaned only. For more information, click here.

To keep up with the busy season and ensure every order ships on time for holiday delivery, our repair service will be paused through the end of the year. We’ll begin accepting repair requests again in January 2026—thank you for your understanding and continued support!