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Your Order
Emails
After you place your order, we'll send you order status update emails. Below are examples of emails you might receive.
- Order confirmation. This email includes your order number. Please keep it for your records.
- Shipment confirmation. This email will let you know your product has shipped. We use FedEx Home Delivery. Delivery time will depend on where you live.
Lead-time
Standard Product will ship within 10 business days or sooner unless back-ordered. You will receive an email confirmation with current lead-times for your product. If you need your product sooner, please call us at 888-210-4244 and we will do our best to accommodate you.
Delivery of your order
We ship using FedEx Delivery. Delivery time will depend on where you live and selected shipping method.
Terms & Conditions
Specifications, website content and our product: we do our best to update our website and give exact measurements and descriptions. Because the product is on our website does not obligate us to have it available, and items available on the website are subject to change. As all of our sails are different, no two bags will be exactly as depicted on our website. We make all reasonable efforts to accurately show our product and the colors. Placement and stitching on any product will likely differ. Product viewed on your computer will always look different in person. By purchasing this product, you are agreeing to use the product as intended.
Cancellations
- You may cancel any Standard Product order at any time prior to shipping. Your credit card will be refunded within 5 business days. If you cancel after the product has shipped, you will need to request a Return Authorization to ship the product back to us.
- Custom Product, is non-cancelable and non-refundable within 3 business days of receiving your order. Our recycled sails are a valuable resource and we will allocate our material for your custom order within 4 days of placing your order.
- If we cancel: There are a few reasons we might cancel an order including: difficulty in processing your payment, inability to ship to the address provided, duplicate order. Should you receive a cancellation notice and have concerns, please call 888-210-4244.